- Format:Webinar
- Education Type:BCU Webinars
- Line of Authority:N/A
- Language:N/A
- Credit Hours:N/A
One of the more pressing topics from a regulatory perspective is how to deal with disputes from your customers, whether it be a contested debit card transaction, ACH debit, credit report entry, or unfamiliar charge on a credit card bill. Financial institutions must follow very specific and detailed rules regarding how they acknowledge, handle, investigate, and respond to such disputes. Timeliness is always an issue here, as these tasks must be completed within prescribed deadlines.
Is your program in a state where you are confident that all the requirements are met? In this webinar, we’ll discuss those requirements in detail, and provide guidance on the proper steps to follow to ensure you understand all the requirements when dealing with a dispute, whether it be under Regulation E, Z, or the FCRA. We’ll also discuss how these rules address complaints, as well.
What You'll Learn
You will learn:
- Dispute rules under Reg. E – what do they apply to?
- What is a “dispute” – what must we respond to and what can we ignore?
- Timelines and disclosures – doing things by the book
- Correcting errors and reimbursement
- Credit reporting disputes – what must we respond to?
- What is a reasonable investigation?
- How do we deal with the credit bureaus?
- Are credit card disputes any different?
- When must we reimburse the customer/cardholder?
- When is a dispute a complaint? Is it ever?
