You can call the State Provider or schedule online. Links to your exam provider are provided within your Training Program.

You can purchase an extension within your student dashboard by clicking the "purchase extension" button.

For more information on accessing online products and courses check out our student dashboard video

For Arkansas, Kentucky and North Carolina you will need to complete an application on NIPR to secure a Candidate ID.

Select the forgot your password at login, enter your information and submit. A password reset link will be emailed to you, please wait 15-20 minutes to receive email.

Browsers: Chrome or Firefox, (Safari should be avoided) Computers, we have found issues with Chromebooks and devices with less than 8GB of RAM

The Prep Review and Simulated Exam tabs will unlock upon completing the Pre-Licensing Course and Exam.

They are inside the course or Transcript.

By meeting the requirements and completing the Pre-Licensing course and Exam.

Life & Health (instructor@xcelsolutions.com) property & casualty (pcinstructor@xcelsoultions.com)

Support@xcelsolutions.com OR (866) 559-9235

In most cases, Review Notes are available to download within your training program immediately. For students taking New Jersey or North Carolina courses, Review Notes will not become available until after completion of the Pre-licensing course and comprehensive exam.

At XCEL, we’re committed to providing the ultimate learning experience, which is why we back every purchase with our refund policy. Our commitment to quality education promises peace of mind when selecting our courses.

Online Courses

Starting from the date of purchase, students have 30 days to request a refund.

Livestream and Classroom Courses

Students have until 3 days prior to class start to request a refund. Livestream and Classroom students who do not attend their scheduled class will not qualify for a refund. Students can swap to a self – paced online course if they no longer qualify for a refund.

All Modalities

If any course (sold individually or in a package) is accessed, the course/package is non – refundable.

Textbooks and shipping are non – refundable.

Any refunds will be refunded less a $24.95 refund fee.

To request a refund, please contact XCEL Solutions at 866-559-9235 Monday through Friday from 8:00am to 7:00pm ET.

If you are a resident of Alabama, Kentucky, Nevada, and Oregon, please submit your refund request in writing by sending an email to Customer Support (support@xcelsolutions.com).

Working on more than one course at a time is not recommended and may result in regulatory violations and loss of study time.

Yes, make sure to logout of your account on other devices first as that can cause issues logging in on the other computer.

This will be emailed to the student once the course is completed.

You must wait 48 hours after a failed exam to reschedule with the same E#. You have 6 months from completion of pre-licensing course to pass the exam.

Plug in directly with ethernet instead of WIFI / reboot router / if using a mobile device move closer to the router.

To enable pop-ups in Safari on an iPhone:

1. Open the Settings app.
2. Scroll down and tap on Safari.
3. Under the General section, toggle off the Block Pop-ups option.

For Google Chrome on iPhone:

1. Open the Chrome app.
2. Tap the three dots in the bottom right corner and select Settings.
3. Tap on Content Settings.
4. Tap Block Pop-ups and toggle it off.

To enable pop-ups in Chrome on Android:

1. Open the Chrome app.
2. Tap the three dots in the top right corner and select Settings.
3. Scroll down and tap on Site settings.
4. Tap Pop-ups and redirects.
5. Toggle the switch to allow pop-ups.

For Samsung Internet on Android:

1. Open the Samsung Internet app.
2. Tap the three horizontal lines in the bottom right corner and select Settings.
3. Tap Sites and downloads.
4. Tap Block pop-ups and toggle it off.

To enable pop-ups in Google Chrome:

1. Open Google Chrome.
2. Click the three dots in the top right corner and select Settings.
3. Scroll down and click on Privacy and security.
4. Click Site Settings.
5. Under Content, click on Pop-ups and redirects.
6. Toggle the switch to allow pop-ups.

To enable pop-ups in Mozilla Firefox:

1. Open Firefox.
2. Click the three lines in the top right corner and select Settings.
3. Go to the Privacy & Security panel.
4. Scroll down to the Permissions section and uncheck the box next to Block pop-up windows.

To enable pop-ups on a Mac using Safari:

1. Open Safari and click on "Safari" in the top menu.
2. Select "Settings" (or "Preferences").
3. Go to the "Websites" tab.
4. In the sidebar, scroll down and select "Pop-up Windows."
5. For the website where you want to allow pop-ups, choose "Allow" from the dropdown menu next to the website's name.

To enable pop-ups in Google Chrome on a Mac:

1. Open Google Chrome.
2. Click the three dots in the top right corner and select Settings.
3. Scroll down and click on Privacy and security.
4. Click Site Settings.
5. Under Content, click on Pop-ups and redirects.
6. Toggle the switch to allow pop-ups.

To enable pop-ups in Microsoft Edge:

1. Open Microsoft Edge.
2. Click the three dots in the top right corner and select Settings.
3. Scroll down and click on Cookies and site permissions.
4. Click on Pop-ups and redirects.
5. Toggle the switch to allow pop-ups.