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$299.00
  • Format:Webinar
  • Education Type:BCU Webinars
  • Line of Authority:N/A
  • Language:N/A
  • Credit Hours:N/A
Description

You’ll learn how to deal with tough issues such as operational losses, gossip, constant complaining, unwanted turnover, necessary turnover, disrespectful behavior, lack of effort, too much texting, poor grooming, team conflicts, and more. This webinar focuses on helping you address, manage, coach, and reduce the challenging situations that come with supervising a team.

We’ll also cover how to coach, confront, and counsel employees while creating individualized plans that support strong performance and correct poor performance. You’ll learn why it’s important to document coaching conversations and follow through consistently.

What You'll Learn

  • Operational losses and outages
  • Turnover headaches
  • Training challenges
  • Poor adherence to procedures
  • Errors and carelessness in handling transactions
  • Inattentive or rude to customers
  • Ignores authority
  • What's Included