- Format:Webinar
- Education Type:BCU Webinars
- Line of Authority:N/A
- Language:N/A
- Credit Hours:N/A
This session provides a comprehensive overview of how exception handling, disputes, and error resolution work under FedNow® and RTP®. Learn the rules, responsibilities, and best practices to protect your institution while maintaining customer trust.
We’ll explain how Regulation E applies to credit-push instant payments, the key differences between FedNow® Service Operating Procedures and RTP® Rules, and the responsibilities of both sending and receiving institutions. Attendees will also learn strategies for handling unauthorized claims, responding to customer disputes, and documenting resolutions effectively.
With real-world examples and case scenarios, this course will prepare your team to confidently navigate the most challenging aspects of error and dispute management in instant payments.
What You'll Learn
- How error resolution differs in FedNow® vs. RTP®
- The role of Regulation E in instant payment disputes
- Responsibilities of sending and receiving institutions in error cases
- Exception handling processes for real-time payments
- Best practices for managing customer communications and resolving disputes efficiently
- Documentation and compliance requirements for resolution tracking
