Prepared to Pass Promise Policy

We’re so confident in our ability to prepare you to pass your state insurance licensing exam on the first try, by purchasing our Premier Package and following our 3 – step process, that we will promise to refund you the purchase price of the package and provide additional support (free of charge) if you don’t pass the exam the first time.

To be eligible for the XCEL Prepared to Pass Promise, students must complete the following steps:

1. Purchase any pre-licensing Premier Package.
2. Complete all 3 parts of the pre-licensing package, which include the Pre-Licensing Course, Prep Review Course and Exam Simulators.
   • During the Exam Simulator portion, students must achieve an 85% or better by the 2nd attempt of the final Exam Simulator. No more than 2 exam attempts will be accepted.
   • Students must take their state licensing exam within 48 hours of completing their final Exam Simulator to qualify.
3. Finally, send the information below to [email protected] no later than two (2) business days after your first failed exam attempt:
   • Full legal name
   • Mobile number
   • The exam you attempted
   • A copy of your state exam report from the appropriate testing provider for your state’s licensing exam

What happens next

Once XCEL confirms your eligibility for the XCEL Pass Guarantee, you will:

• Receive an email confirming eligibility within 5 business days. If you are eligible, your email will include:
  • Answers to the specific questions you submitted in your request.
  • A personalized retest study plan based on an analysis of your state exam results and study history.
• Receive a refund for the amount you paid for the Premier Package within fourteen (14) business days.

Eligibility Exclusions

• Sections not passed due to exam no-shows or being turned away from testing for any other reason does not qualify you.
• Exams not passed due to attempting the wrong exam (ie. studying for the health exam but attempting the life and health exam, studying for the producer exam but attempting the instructor exam, etc.) does not qualify you.
• Requests made for additional attempts (state exam retakes) do not qualify.
• Refunds are only provided for the amount paid by the candidate and will not be applied to company paid packages.
• Refunds include the purchase price of the applicable Premier pre-licensing package only and will not include items purchased outside of the premier package (e.g., cram course, extensions).

If you have any questions about your Eligibility for XCEL’s Prepared to Pass Promise, please contact us at (904) 999-4923 or [email protected].