- Format:Webinar
- Education Type:BCU Webinars
- Line of Authority:N/A
- Language:N/A
- Credit Hours:N/A
This webinar series provides a comprehensive look at essential teller operations, compliance, and security practices. Participants will learn how to accurately count currency, detect counterfeit bills, and apply best practices for cash handling, including cash drawer limits, dual control, and balancing procedures, along with strategies for effectively training new tellers.
The series also covers key provisions of UCC Articles 3 and 4, including rules for endorsements, stop payments, cashier’s checks, and checks involving deceased account holders, with a focus on preventing fraud and minimizing risk. In addition, attendees will gain a clear understanding of how to place and manage account holds, including requirements for new accounts, hold timelines, and proper documentation to ensure compliance and sound decision-making.
The final portion of the series focuses on security and BSA responsibilities, including how to respond during robbery and active threat situations, identify potential money laundering activity, ask the right questions during transactions, and appropriately handle interactions involving elderly and vulnerable customers.
What You'll Learn
- Techniques for accurately counting, verifying, and balancing cash
- Best practices for organizing, securing, and maintaining a cash drawer, including cash limits and dual control
- How to properly identify valid check endorsements and determine who is entitled to negotiate a check
- Key differences between bearer vs. order checks and the concept of holder in due course
- How to handle complex endorsement scenarios (e.g., minors, deceased individuals, business accounts, POA, trustees)
- Common check-related risks, including ambiguous endorsements, alterations, postdated/stale checks, and fraud red flags
- Proper procedures for handling business checks, tax refund checks, Treasury items, and special instruments
- The relationship between account agreements, signature cards, and funds availability
- Critical rules and best practices that help prevent financial loss and operational errors
- When and how to review, reject, or escalate check issues (including missing endorsements and policy violations)
- How to recognize red flags for fraud, money laundering, and suspicious activity
- Best practices for interacting with and protecting vulnerable or at-risk customers
- Effective questioning techniques to identify potential issues or fraud
- Appropriate teller response during high-risk situations, including robberies and active threats
- When and how to escalate concerns to protect the institution and its customers
