Refund Policy

At XCEL, we’re committed to providing the ultimate learning experience, which is why we back every purchase with our refund policy. Our commitment to quality education promises peace of mind when selecting our courses.

Online courses

  • Starting from the date of purchase, students have 30 days to request a refund.

Livestream and Classroom courses

  • Students have until 3 days prior to class start to request a refund.
  • Livestream and Classroom students who do not attend their scheduled class will not qualify for a refund.
  • Students can swap to a self – paced online course if they no longer qualify for a refund

All modalities

  • If any course (sold individually or in a package) is accessed, the course/package is non – refundable.
  • Textbooks and shipping are non – refundable.
  • Any refunds will be refunded less a $24.95 refund fee.


To request a refund, please contact XCEL Solutions at 866-559-9235 Monday through Friday from 8:00am to 7:00pm ET.

If you are a resident of Alabama, Kentucky, Nevada, and Oregon, please submit your refund request in writing by sending an email to Customer Support (