At XCEL, we’re committed to providing the ultimate learning experience with products and services of the highest quality. We take pride in our commitment to excellence and your satisfaction is our utmost priority.
Our refund policy is designed to reflect our dedication to quality while also addressing specific situations where exceptions may be necessary. We believe in transparency and fairness, and we want to ensure that your experience with us is nothing short of exceptional.
Online Courses
- Starting from the date of purchase, students have 30 days to request a refund.
Livestream and Classroom Courses
- Students have until 3 days prior to class start to request a refund.
- Livestream and Classroom students who do not attend their scheduled class will not qualify for a refund.
- Students can swap to a self – paced online course if they no longer qualify for a refund
Exceptions to the Above
- Once the student has accessed, opened, or started the training material (ex. course, study tool, review, extension, etc.), the course/package is now non-refundable.
- Textbooks and shipping are non-refundable.
- Any refunds will be refunded less a $24.95 refund fee
- When applying a discount code post-purchase, any refund will be refunded less a $4.95 fee
For any questions or to request a refund, please contact XCEL Solutions at 866-559-9235 Monday through Friday from 8:00am to 7:00pm ET.
If you are a resident of Alabama, Kentucky, Nevada, and Oregon, please submit your refund request in writing by sending an email to Customer Support (support@xcelsolutions.com).